Keeping the Peace How to solve conflicts in business

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It can start out small A customer is dissatisfied about some aspect of the service or product that they have received and asks to speak to a manager The manager outlines the store policy and directs his employee to ensure that the guidelines set are followed by the customerSo what could go wrongSadly cases like this often escalate and can lead to further complications Soon one or both parties have raised their voices or become so angry that security have